164 News does not always have to be bad news.


Tom Garrett 3 years, 10 months ago

It is downright difficult these days to find a news story that makes you feel good. This is one of them:

On a bad morning in San Francisco about a month ago, Kerry Drake received sad news: His mother in Lubbock, Texas, was dying. He immediately left for the airport and booked a United Airlines Flight for Houston, where he could just make a connection to Lubbock.

But Kerry's flight to Houston was delayed, and aboard the aircraft on his way there he was sure he was going to miss his connection. During the flight, however, flight attendants notoiced that he had tears in his eyes and found that it was because he was sure he would miss his last chance to say goodbye to someone he dearly loved.

When Kerry arrived at Houston, certain he had already missed his connecting flight, he nevertheless ran as fast as he could through the crowded terminal to reach the gate. To his surprise, while he was still 60 or 70 feet from the gate he heard the gate agent calling to him, saying, "Mr. Drake, we've been expecting you."

He made it to the hospital on time to say goodbye. Even his luggage made it.


On the flight to Houston, the flight attendants told the aircraft captain about Kerry Drake. The captain radioed ahead. The people at the terminal held the connecting flight.

Drake wrote to United Airlines upon his return to thank the flight attendants, pilots, gate agents and baggage handlers who helped him that day.

Speaking of an employee newsletter story that talked about what employees could do if they tried, United Airlines spokeswoman Megan McCarthy said, "Our employees really worked together that day...."

Yes, they did.

They also made my day when I read the story.


Tom Garrett 3 years, 10 months ago

You're right, Pat. And what makes it great is that it was ordinary people who made it great.

Two flight attendants cared enough to talk to their aircraft captain. He cared enough to radio ahead. The people on the ground cared enough to hold the plane. The baggage handlers cared enough to speed up his luggage.

People. What the hell is more important in this world than people?


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