506 The Question Is... Online contracts.


Tom Garrett 3 years ago

PLEASE do not use this as chance to criticize Walmart. The fact that Walmart is involved is beside the point. Thanks.

We get all kinds of contracts forced on us by online sites that require us to agree to some contract before we can go on. For example, in downloading a piece of software we have to agree to abide by some contract before we can shovel out our money and get the software.

On Wed Nov 6, 2013 7:43pm EST, Reuters reported, "Shoppers looking for a bargain got some big ones, if only temporarily, at Walmart.com Wednesday morning."

"Treadmills, which normally cost hundreds of dollars, were priced at $33.16. LCD computer monitors were offered for $9."

Obviously someone screwed up.

Ravi Jariwala, a spokesman for Walmart.com, said in the late afternoon that the problem had been fixed and that the mistakenly priced orders would not be honored.

"...we are notifying customers who ordered these items that their orders have been canceled and that they'll be refunded in full,"

<p>Walmart.com will also offer those shoppers a $10 gift card.

The Question Is....

Why is an offer made by a company, and accepted in good faith by a customer, not as binding as any other online contract?


Tom Garrett 3 years ago

After all. You go online looking for something. You find it. The price is sensational. You congratulate yourself as you enter your online account data, place the item in your "basket," and buy it.

If the order you placed turns out to be an error on your part, the company will either make you stick to the bargain and keep the item, or they'll charge you for shipping both ways. The online account company won;t do a thing to help you because it was your choice; if an error was made you made it. They won't refund your money, and no matter what you are stuck with the shipping charges.

So why is the company who wrote the ad, put it up online, and accepted your money not as responsible for its part of the contract as you are?


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