patrandall (Pat Randall) says…

Is anyone having a problem with the service from Suddenlink?
Slow internet, having to push a key 7 or 8 different places to get on e-mail,
a message coming on saying your time has run out or can't get on to the internet? Your new remote not working?
My email page is totally different and I could probably go on but I may run out of time and this would be gone.

DonEvans (don evans) says…

Yes, my email page times out now ????? After about 5 min's but allows me to send a finished typed message before it happens. Big cable changes from suddenlink on Feb 14. You will have to auto scan your digital TV on that date if you want to recieve all the new and old channels. All the channel numbers will change to something else. And you will have to RESET any program recording channels you may record regularly as they will have new channel numbers. I don't know if the internet email time out has anything to do with the changes they are making and take effect on the 14th…..

SuddenlinkAshley (Ashley Martin) says…

Hello – my name is Ashley, and I’m with Suddenlink. I’m sorry to hear that you’ve been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

patrandall (Pat Randall) says…

Ashley,
I have been in the office 4 times already and when I called I was talking to someone in east Texas. Big Help. Always have to wait as 5 or 6 other people are usually lined up waiting to give thier complaints or cancel service. I was there Monday as one of the remote contols for the TVs won't work and was told it would be Friday before anyone came out as they were having a lot of people with the same problem. They were just here on last Wed. to install the boxes and leave the remotes.
I haven't had most channels on tv today that I usually watch.
Are you sure you want to talk to me?