Arizona native Scott Flake brings 11 years of experience and a vision for the future as the director of the Rim country's cable television provider.
Coming from the Parker office of CableVision, Flake brought his wife and four children with him to Payson. With family in Snowflake and Mesa, he sees this as an optimal place to remain close to both.
"Payson is kind of the center of our universe," he said.
He sees more customer service and more options for the cable customer in the future. His immediate plans include relocating the office to a more convenient location for customers and getting all of his employees under one roof.
"We are spread in three different buildings right now," he said. Flake also intends to improve the systems and improve reliability.
He said his staff is looking for a way to tie the Payson and Pine-Strawberry cable systems together. "We are not sure we can do it, but we are talking (about it)," he said.
The company offers a high-speed Internet service to Payson customers and future plans include new digital services, which are already in place for the company's Lake Havasu customers.
Payson customers should see digital "sometime in 2000," Flake said. "Sounds like a good year to do something like that." Digital services will allow the customer to pick and choose the channels they want, he said.
"It will allow pay per view, an interactive guide, digital music services, premium channels and other cable services," Flake said.
Another bonus is fewer service calls. "It is addressable - that it is controllable, so that if someone wants additional service, we can turn it on from the office without going to the customer," he said.