Rose Harper has been the broker/owner of MVP Realty for the past 12-1/2 years. That all changed Nov. 18 when Harper announced the sale of her company, becoming ERA Young Realty’s eighth franchise in Rim country.
For the businesswoman in Harper, this was the ideal move. She leaves the broker duties, legalities and paperwork to Larry Jones, broker/owner of ERA Young Realty, but stays to manage the office.
“I can sit back and enjoy handling my agents here in the office and work with more of the public than I have. I will work with a bigger smile on my face,” Harper said.
In her 12 plus years as an owner, Harper built MVP Realty into a purchasable enterprise and has had more than one offer.
“I had been approached by other franchises and took my time looking the companies over and making a selection,” she said when she was finally ready to hand over the reins.
“Basically the reason I chose ERA is that I found a head broker-owner that had the same attitude about their agents and clients as I do,” she said enthusiastically.
Minor changes will include the change from the burgundy MVP signs to the red, white and blue of ERA, but little else will change for customers and agents alike, Harper said.
Relationship Real Estate, as Harper and Jones call it, is a service-oriented attitude that begins with maintaining a healthy human resource their agents.
“I thought that attitude was unique to a small company, but the more I met with Jim (Young) and Larry the more I discovered I had found a synchronized attitude.”
Service above all else
“We have talked back and forth for quite a while,” Jones said, “and philosophically we are on the same page. Both companies are compatible.”
“It is about meeting all the client’s needs. We meet your needs on all aspects and build a relationship that spans one, four, five or ten years,” he said.
Perhaps the similar mind-sets come from the pair’s training grounds. When Harper first came to Rim country to sell real estate, her first broker was Jim Young. Young called the newest branch manager and said, ‘Welcome home, Rosie,’ Harper said.
Jones has trained and worked under Young for the past 10 years, taking over the company just over a year ago.
Both speak highly of the man whose name the company carries.
“I worked for him all those years and we never once had a cross word in over a decade,” Jones said.
So while management, philosophy and customer service will remain the constant, the future will hold change and challenge for the company.
“I don’t have any idea what might happen in the future. The one thing you always have to count on is change,” Jones said.
The focus will be to assimilate the agents into the ERA system and then to grow the client base.
“I don’t want to get maudlin, but damn we are excited,” Harper said.