It has to be something in the blood -- a hospitality gene. Jill Randall inherited it from her grandfather, Gale Wingfield.
"He operated the Mormon Lake Steakhouse and Lodge for many years," she said.
The Wingfield gene for hospitality was passed on to Randall from her mother, Sally Randall, who grew up helping at the steakhouse.
Randall has been welcoming people to the Rim country at Majestic Mountain Inn for 11 years. First working the front desk, then, for the last nine years, as the hotel's general manager. She has actually spent her entire career at the inn.
"The best part of the job is meeting so many people," she said. "This hotel particularly has so many repeat customers they have become friends."
The challenge of the work is staying on top of the maintenance for the hotel, she said.
Randall recently joined the board of directors for the Rim Country Regional Chamber of Commerce, putting her expertise in the tourism industry at the disposal of her comrades in the hospitality business.
While she was born in Phoenix, Randall grew up in Pine, the daughter of Robert and Sally Randall. When she started school there were only five children in her kindergarten class at the Pine-Strawberry School. She graduated from Payson High School in 1989 and went to Northern Arizona University, where she received a bachelor's degree in hotel and restaurant management.
"I've always wanted to stay in the Rim country," she said. Now she is building a house here, and plans to make it her permanent home.
Rim residents who have followed the high school's sports may remember Randall's name -- all through high school, she was very involved in athletics, participating on the volleyball, basketball and softball teams.
"I was never a star, more of a cheerleader on the bench," she said, laughing at the memory.
Being there for others followed Randall after high school. She donated one of her kidneys to a college roommate, but it is not something she talks about in any detail.
Her childhood was also filled with 4-H and gymkhana activities, she said.
She is still a big fan of outdoor activities and enjoys going to NASCAR races with her boyfriend, Shawn Alberts. Randall also likes to ski -- on both snow and water. Her favorite spot for downhill is Sunrise and the place she likes to get behind a boat is Roosevelt Lake.
"I only started going to races five or six years ago, but I've been skiing since I was a child," Randall said.
But the thing she enjoys most is camping and the best place she knows of to pitch a tent is at Marshall Lake, outside Flagstaff and on the Randall family ranch.
Name: Jill Randall
Occupation: Hotel manager
Employer: Majestic Mountain Inn
Family: Parents, Robert and Sally Randall; brother, Clayton; and significant other, Shawn Alberts.
Personal motto: The kind of day you have is up to you.
Inspiration: My grandparents.
Greatest feat: Being a kidney donor for a college roommate.
Favorite hobby or leisure activity: Outdoor activities.
Three words that describe me best are ... Too modest to offer any herself, Randall's co-worker filled in, "Kind. Loyal. Energetic."
The person/people in history I'd most like to meet: My great-grandparents, the Randalls settled in Pine, the Wingfields settled in the Verde Valley.
Luxury defined: Camping.
Dream vacation spot: Canadian Rockies.
Why Payson? I have so many friends and family here.