Members of the Senior Center brought their complaints to the board of directors over the past several months -- not making repairs to the facilities, board members not listening to complaints and personnel records being removed.
The meeting Senior Center members held Thursday, April 20 was the fourth such meeting, according to board president Bill Martin.
"The first time we sat with Marian Barber (thrift store manager) because she was very vocal in her complaints about the roof and the facilities," he said. "We did address those and the roof has been completed.
"The entire top of the thrift store roof has been completely recoated."
But members aren't buying it.
"I've seen nothing improved and we need that building straightened out," said John Cihak, a Senior Center member since 2003 and a thrift store volunteer for nine months. "There is no place to sort in the rain and we burn in the summer."
Part of the problem is money, Martin said.
"We would like to buy a new van ... a new building, but we don't have the funds," Martin said.
The board expects managers to field questions and complaints and come to the board with any they cannot answer, Martin said. "That is why managers sit in on the board meetings."
Two weeks ago, he said, the board sat in a circle and listened to employee complaints about the removal of employee files.
"I talked to the employees," he said. "How else are we going to review them?"
Martin estimated personnel records were off premise and taken to the personnel committee chairperson's home for about 48 hours.
"This is the third or fourth year in a row we've done that," Martin said. "They were taken so we could review them because Marsha (Cauley, director) and the employees have asked for increases in their salaries."
Arizona Administrative Code makes no statement about employee records other than that they should be maintained for two years.
Employees were concerned that their identities would be stolen," he said. "Now, why would anyone on the board do that?"
"I don't know why they are so mad at me. Marsha was given a letter that her performance was sub-satisfactory. We gave her a specific period of time to improve her performance."
Cauley maintains the letter she received was a single unsigned page.
"It was signed by every member of the board," Martin said. "How many boards do you know that are called before the employees of the company to answer questions to them, particularly when they are shouting and screaming at you?"
The board is answerable to the membership and can be voted in or out by those people.
Membership is $15 per year.
Another meeting of membership will be held at 1 p.m. Tuesday, May 2 at the Senior Center.