Drive-Up Coffee Shop Puts Customers First

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Robert (Bob) and Kim Guendelsberger have been part of the corporate world most of their lives, but they wanted a change.

The change was a move to Payson from Phoenix and the purchase of Roadrunner Espresso at 511 S. Beeline.

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Robert and Kim Guendelsberger bought Roadrunner Espresso earlier this year. The couple came to Payson looking for an opportunity to get out of the corporate world and the drive-up coffee shop was what they chose.

Bob spent 23 years with IBM and Kim is still with American Express, commuting to the Valley. Bob is running the shop and Kim takes care of the books and fills in when one of their three employees can't work weekends.

The couple bought the shop from its founders, Kenneth and Rachael Lenzi, March 1. The two couples worked together until Bob and Kim were trained. And while the Lenzis have sold the business, on occasion customers will see them still helping out.

Bob said probably the biggest challenge in such a different business has been learning the variety of things their regular customers enjoy and the long hours involved of being the owners and operators.

Bob and Kim have made some changes since taking over the Roadrunner Espresso. They have Sunday hours now, from 8 a.m. to 2 p.m. The weekday hours are from 6 a.m. to 5 p.m. and from 7 a.m. to 5 p.m. Saturday.

They have monthly specials too. "I was going to try to come up with something red, white and blue for July, but I haven't quite figured out what that is going to be," Bob said.

"We're going to be adding some special sandwiches to the menu, too," Kim said, and promised it would be something Payson hasn't had before.

"What we offer is a coffee blend no one else has and we specialize in warm appreciation of our customers in a friendly atmosphere," Bob said.

"We will bend over backwards for our customers. Their satisfaction is huge for us," he said.

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