Canyon Broadband High Speed Internet Access has new management. The company's owner, Patsy Bratter, brought Terry and Sondra Sullivan to Payson to help stabilize the business.
They stepped into their new management roles May 1. Terry is the general manager and takes care of the equipment. Sondra manages the office and provides technical assistance.
According to Sondra, Bratter brought Terry in because of his expertise. He has 20 years in the Internet access field. Sondra has been in the business for about 25 years, and her 15-year-old daughter is planning to go into it when she graduates.
The Sullivans are originally from California, but are familiar with the region, after a four-year stay in Prescott Valley. They came to Payson from Iowa.
With the change in management, Canyon Broadband's customers can expect to see a change in attitude, attention to detail and quality service.
"We're here. We're available 24-7. And customers are 100 percent our top priority," Sondra said.
The office, now located at 802-D N. Beeline Highway, is open from 9:30 a.m. to 4:30 p.m. Monday through Friday, but the phones forward to the Sullivan home until 9:30 p.m. Technical support is available from 9 a.m. to 9 p.m. now, and will soon be offered 24-7, Sondra said.
She said, in the near future, they will be upgrading the business and expanding the network to cover a wider area with quality service.
"We will be able to give our customers a faster, more reliable Internet experience," Sondra said.
Their efforts include trying to bring the latest technology to the Rim Country, she said.
Competitive pricing is offered and soon, customers will also have access to phone, television and video surveillance packages through Canyon Broadband.
"We offer discount pricing to college students and senior citizens," Sondra said. Students, including those enrolled in online programs, need to show their college identification to get the discount and those seeking the senior discount must be 55 or older.
"We are 100 percent committed to making Canyon Broadband Payson's best Internet provider," Sondra said.
In their free time, the couple and their daughter enjoy outdoor activities, such as camping and fishing. The family includes two Australian shepherds and a cat. Terry is a certified tower climber and is also certified in rope rescue.
To learn more about Canyon Broadband, call (928) 468-6898, (928) 978-5014 or (888) 468-6894, or e-mail firstname.lastname@example.org.