For the fourth year, financial-services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power and Associates 2009 Full Service Investor Satisfaction Study.
The study measures overall investor satisfaction with full service investment firms based on six factors: account offerings, convenience, commissions and fees, financial adviser, investment performance and account statements. The J.D. Power and Associates study found that Edward Jones performed particularly well in convenience and account statements.
Edward Jones prides itself on giving their investors a personal, one-on-one relationship personified by their Web site communication of “A bad day is when I don’t meet any clients face-to-face.”
Edward Jones ranked highest in investor satisfaction by J.D. Power and Associates in 2005, 2006 and 2007, and highest in 2002 in a tie, when the study began. Edward Jones in Canada also twice ranked highest in the J.D. Power and Associates Canadian Full Service Investor Satisfaction Study.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on full-service investor satisfaction, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
The 2009 Full Service Investor Satisfaction Study is based on responses from more than 4,400 investors who primarily invest with one of the 21 firms included in the study. The study was fielded in the spring 2009.
The Rim Country financial advisers include: Ross Hage, Scott Flake and Mike Blaes.