Recognizing the medical and long-term care needs of many Payson residents, Life Care Centers of America chose to build Payson Care Center in the early 1980s.
With the success of the long-term care and skilled services facility, LCCA expanded the building, located on Lone Pine Drive, adjacent to the Payson Regional Medical Center.
Today, PCC is one of LCCA’s premier facilities, offering an array of nursing services for inpatient and outpatient rehabilitation; long-term care needs and the needs of those with Alzheimer’s disease and dementia.
“We’re not just a long-term care center anymore, we are Payson’s community resource connection,” said Cindy Backes, director of marketing and programming.
The facility offers numerous community outreach programs, a responsibility that has been taken very seriously by Backes and PCC’s administration and staff.
“I have been involved in providing services to the long-term care population and our developmentally disabled for more than eight years,” Backes said. During that time, she has found that the long-term care facilities and group homes have a very negative perception in the community they serve.
“And we are working on changing that. Our mission is to provide the Payson residents with the most modern and available services possible for either the short-term rehab visit or long-term care residential needs. We have done this through our commitment to the Payson community, striving to offer educational workshops, modern technology and programming in our rehab department and customer service programs,” Backes said.
Joining the commitment to provide the “best care anywhere and that ain’t no bull” is Brian Hackerott, executive director. When asked to help with his first “August Doin’s” parade, Hackerott coined the above phrase and honestly believes in the care that his staff provides.
Hackerott comes to the care center from the Midwest and brings with him a concern for the residents, emphasizing the message that this is an extension of the home setting and that needs to continue.
Payson Care Center has a very devoted nursing staff that carries a number of years of service at the care center. Many of the nurses, including its current director of nursing, Karen Scott, began as CNAs, advancing to LPNs and finally, graduating from EAC as RNs.
“We even have a number of staff members who have family members working in other departments, such as Karen and her mother, who is evening charge nurse for our Alzheimer’s and dementia care unit,” Hackerott said.
Payson Care Center ancillary staff provides a balance of services to the residents through the highest quality of service and accommodations such as: innovative five-star dietary meal choices, environmental staff that addresses the cleanliness of the facility 24 hours a day, in-house laundry and maintenance, activities that include community interaction, as well as addressing individual needs and a separate activities program for the special care unit (Alzheimer’s and dementia specific).
The care center also participates in providing the community with an open-door policy. If there is a question about insurance, facility services, a concern or just an inquiry to find out more about the facility (such as a tour), PCC administrative staff is there to serve.
As with any successful establishment, customer service and continuing to enhance the services provided is first and foremost with the Payson Care Center rehab department. The department has 14 staff members offering physical, occupational and speech therapies. Patients are assured of receiving their scheduled therapy session seven days a week, 365 days a year.
Additionally, the therapy department offers many outpatient services to the Payson community.
The outpatient department is run as a separate service of PCC with a variety of programs. The department provides a separate entrance to the campus complex and sessions scheduled just as if they were a doctor’s appointment. Some of the many programs that are currently being utilized are: Myofacsial release, lymphedema, Cardio Rehab Phase Three, fall and balance programs, women’s wellness programs and many more. The therapy department invites area residents to call and learn more.
“I would like to take this time to say thank you to the residents of Payson for supporting your local care center and invite you to attend one of our many community programs that are offered on a monthly basis. Come join our family and celebrate life with us! We have a lot of fun,” Backes said.