Social Security’S 800 Number: A History Of Service

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Today, most adults in America carry a cell phone. If they don’t, they probably have a land line phone at home. Although millions of people go online each year and take advantage of our convenient services at www.socialsecurity.gov, we still offer a full range of services over the telephone, too.

That’s an important thing to remember when you need to do business with Social Security. Many business transactions can be conducted through automated telephone services. Simply dial 1-800-772-1213 and, by calling that same number, you can talk with a Social Security representative from 7 a.m. to 7 p.m., Monday to Friday.

The toll-free 800 number service, which marked its 20th anniversary late last year, has now answered over a billion phone calls. And this year alone, Social Security will handle more than 60 million calls. The phones are busiest early in the week and early in the month, so if your business can wait, it’s best to call at other times. Also, whenever you call, have your Social Security number handy. Bilingual representatives are available as well.

Do you have a Social Security question or problem and cannot call during normal business hours? Recorded information and many automated services are available 24 hours a day — including weekends and holidays. Callers can use these automated services to report a change of address or telephone number, start or change direct deposit of benefits, request a proof of income letter or a replacement Medicare card, and order some of our most popular public information pamphlets.

Those with a computer, may find that the information and services offered online are even more convenient at www.social security.gov. While online, read more about our toll free phone service at www.socialsecurity .gov/pgm/services.htm.

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