About 2,500 NPG Cable customers were stranded without Internet and television service for much of the weekend after a Toyota pickup jumped a curb and hit a pole at a corner of Highway 260, next to Safeway.
“He had to be going a pretty significant speed,” said NPG District Manager Rick Comfort. The driver completely knocked down the pole.
Payson Police Sgt. Jason Hazlo said the driver told police he was heading home from an overnight shift and fell asleep at the wheel. The man was uninjured and refused medical treatment. He will not be charged.
Comfort said that particular pole marks a pivotal spot for the company — a major fiber travels underground before ascending that pole.
Service stopped shortly before 3 p.m. on Saturday and was not fully restored until 2 p.m. Sunday, although some customers began enjoying technology again around 9 p.m. Saturday.
“We were able to recognize the problem and get an upfront message on the phone,” said Comfort. People exercised patience, he added.
The company will probably not seek charges. “We’ll certainly have a repair bill,” Comfort said. “It’s going to be well into the seven-figures.”
He added, “It’s doggone fortunate that the only thing in front of that guy was a telephone pole.”
Hazlo said from the extensive damage to the older model pick-up, the driver was lucky to escape injury.