There are a lot of things that stress us out in life: job pressure, family issues, hot weather, car problems, overdue bills, etc. But one thing that tends to get under our skin more than anything is a computer problem. For some reason, an unresolved computer issue creates stress and heartache that is decidedly unique.
In a recent article published by Customer Experience Board, researchers presented data relating to computer problems and their related stress level. Among other things, the article concludes that nearly two-thirds of computer users experience something called “Computer Stress Syndrome,” even though 78 percent of the respondents thought of themselves as tech-savvy.
Well, it seems that computer stress is running rampant, even among the “educated.” Why? Stress comes because computers are prone to have issues — due in part to the ever-changing nature of platforms, software applications, and hardware. When these converging technologies meet, sometimes they don’t play well together. Interrupted work time, data loss, dropped connections, and security failures are some of the areas in which computer headaches originate.
The article purports, however, that the real stress doesn’t come solely from the computer issues themselves, but in the tech support that comes in response. Most of us have come to expect a certain amount of frustrations when dealing with our computers and all the accessories. But when we call for tech support, we expect to find solutions to our problems. The study mentioned that customers were frustrated with tech support because of things like long wait times, technician inaptitude, cost, and limited language skills of technicians.
So until we find the perfect computer (Bill Gates and Steve Jobs are already on it), the way to combat “Computer Stress Syndrome” is through competent, reliable tech support. Computer Problem Specialists strives to provide exactly that to our customers. Whether you choose to use us or another provider, the message is the same. Be sure to develop a long-term, trusting relationship with a competent, knowledgeable tech support company that can answer your calls, answer your questions, and minimize your stress.
You’ve got enough to worry about ... no sense in adding fuel to the fire by trying in vain to fix your computer problem.
Daniel Taft is the senior network administrator and member/owner of Computer Problem Specialists, LLC with a degree in applied computer science. His career spans more than 20 years.