There was a party over at Payson Regional Medical Center last week. The administration and staff enjoyed a luncheon catered by Gerardo’s Italian Bistro and Dairy Queen to celebrate their many successes during 2010.
Among those successes: a 94 percent score on the Joint Commission Survey; recognition as one of the Top 100 hospitals by Thomson Reuters for the second time in four years; chosen by consumers for the Top 10 small hospitals in Ranking Arizona Magazine; an outstanding state survey and review for all PRMC physician clinics; Perinatal Trust Certification for the PRMC Family Birthing Center; and Core Measures scores continue to climb toward 100 percent.
Joint Commission Survey
Rebecca Nissala, director of quality management at PRMC, explained the Joint Commission is the entity that accredits hospitals and represents the gold standard for quality in health care. The 94 percent score was the highest awarded any hospital in the Community Health Systems company, which has 132 facilities.
Nissala said the people conducting the survey visit thousands of hospitals and they were all very impressed. Many of them told her, “I would have no problem being in this hospital.”
A Top 100 hospital
PRMC is one of only three Arizona hospitals recognized with the distinction. Other hospitals include University Medical Center in Tucson and Scottsdale Healthcare Shea.
Thomson Reuters, a provider of information and solutions to improve the cost and quality of health care, named PRMC a top hospital based on an annual quantitative study that evaluates hospitals against similar hospitals, in terms of size and teaching status.
PRMC is recognized as having achieved excellence in clinical outcomes, patient safety, satisfaction, financial performance and operational efficiency. PRMC was previously recognized as a Top 100 Hospital in 2006.
Having a 100 Top Hospital award-winner in the community means patients are less likely to have complications, die unnecessarily, or be readmitted, according to Thomson Reuters. Additionally, patients are more likely to receive care efficiently at a reasonable cost and the community can rely on the hospital as a major employer that continues to invest in newer technologies and services.
Nissala said all of PRMC’s physician clinics are licensed by the state, but it is not a requirement. However, since PRMC wanted assure its patients receive the highest quality of care at all levels, it sought a state survey and review for its clinics.
“We had zero deficiencies,” Nissala said.
She attributed the outstanding results to the efforts of Linda Parsons, PRMC quality specialist. “She is very knowledgeable about state regulations,” Nissala said.
Arizona Perinatal Trust Certification
This certification of the PRMC Family Birthing Center is a quality improvement process that includes matching hospital capabilities and capacity to established guidelines through a self-assessment process and a site visit by a team of peer professionals. This voluntary certification process has resulted in improved perinatal outcomes. Being recognized with this professional designation demonstrates the high level of commitment and excellent patient care the Family Birthing Center delivers.
The center offers private rooms. In addition, it provides complete health screenings, childbirth and support services for women of all ages.
Qualified specialists staff obstetrics and gynecological services. These services offer comprehensive pregnancy care, including ultrasound, nutrition services, and prenatal and breastfeeding education.
“There are stringent regulations and standards (that must be met) to receive certification,” Nissala said.
Lura Ryden is the center’s director and Nissala said she does an outstanding job.
Nissala explained Core Measures are tied to Medicare and Medicaid and related to the care provided for the most frequent diagnoses for the elderly: heart attack, pneumonia and chronic heart failure.
She said health care providers receiving Medicare/Medicaid reimbursements are required to provide certain measures of intervention for these conditions. Providers must use best care practices for the best outcomes for the patients and have evidence to support their efforts.
“We have processes and protocols in place to assure best care practices,” Nissala said.
As a result, PRMC has received very high scores for its Core Measures effort, and, perhaps more importantly, good outcomes for its patients.
PRMC’s Core Measures scores are some of the highest received by any hospital in the CHS company, which overall has some of the best scoring facilities in the nation.
“Our scores are higher than even large hospitals in the Valley,” Nissala said.
PRMC Chief Executive Officer Chris Wolf gave all the credit for the hospital’s ever-widening array of awards to the staff.
“The absolute hard work and dedication of our employees’ efforts ensure the best patient care,” Wolf said.
The lunch was a way to thank them and let them know they are valued, Wolf said.
“It’s very humbling (to be so honored). And we take it seriously, but also try to have a good time,” he said.