In less time than it takes to learn how to operate a new washing machine, the owners of Payson’s Sears store have turned a failing business into one of the state’s most successful hometown stores.
Company executives honored co-owners Joyce Kolb and Eddie Harrison for their hard work Tuesday, designating it a premier dealer.
In August, Kolb and Harrison bought the store at 400 E. Highway 260 and moved it to 113 E. Highway 260, formerly occupied by Aaron’s.
Along with a new location, Kolb and Harrison changed everything about how the store operated. As former Sears’
employees themselves, they knew what would and would not work.
With several new sales associates and a new attitude, the store’s sales took off. The store is now the top performing location in a 14-store district of hometown stores, said Mark DeBus, regional sales manager.
With an exemplary showroom and customer service, DeBus said the Payson location is an excellent example of the Sears brand.
On Tuesday, the store became the third location in Arizona to get the premier dealer designation.
Nationally, only 20 percent of Sears Hometown Stores receive the award.
“We were lucky enough to be given this honor,” Kolb said. “It shows how hard our employees work.”
Kolb gave all the credit for the designation to her employees who she said work hard every day because they believe in the brand.
“They stand behind it and that is huge,” she said.
Besides offering great customer service, the Payson Sears was given the designation for its community service work with the Time Out Shelter.
“We are thrilled to designate the Sears Hometown Store of Payson a premier dealer, as a testament to the hard work and dedication shown each and every day to support the community,” said Will Powell, president of Sears Hometown Stores.
For more information, call (928) 474-6050 or visit www.searshometownstores.com.