Would you take your car to some stranger on the side of the road who is holding a sign that says “cheap repairs?” Or worse yet, would you allow your child to be seen by a “doctor” at the mall, simply because she has a stethoscope and a clipboard? Most likely, you’d do a little research and make sure these people are who they claim to be, and that they are trustworthy. You’d probably even want to make sure they have a fairly large list of former and current “patients.”
Well, with computer repair, you should be just as careful. Handing over your valuable machine to some kid with a business card may not be the best idea. Here are a few things to consider when getting your computer repaired:
Sure, some neighborhood kid may know a lot about computers, but does he have training in all types of systems? Chances are, he’s learned how to do a few things really well, but won’t be able to give you a comprehensive answer to even the simplest question. His repair tactics will be to treat the symptom rather than addressing the sickness. The only way to make sure that your computer is fixed the right way is to allow someone with experience and specialized training to do it. Just like with that doctor we talked about earlier ... she may have treated several sprained ankles, but is she equipped to treat a heart problem, kidney failure, or head injury? Perhaps not.
Turning over your computer to a repair person also means trusting them with your data. Not only should your repair professional have a history of trustworthiness (as shown by happy customers), he/she should be up to date on all security issues. Even if you trust your new repair professional not to steal your data, will he/she know how to protect your data from other untrustworthy people (i.e. on the Internet)? Security training is vital to keeping your data safe and sound.
Hide and Seek
When your repairs are done, hopefully you won’t have any lingering issues. But what if you do? Are you going to be able to find your repair professional easily? Do they have a store you can go into? It’s nice to know that you won’t be left playing a game of hide and seek when it comes time for warranty work or follow-up service. Make sure your repair provider isn’t going to disappear.
The bottom line is that it’s important to go to someone you trust ... whether for a car repair, an annual physical, or a computer problem. You’ll find that you’ll receive better service — and better peace of mind. If you have any questions, you can always contact the Computer Guys USA at (928) 468-0000.
We’ll be here. You know where to find us.