On July 21, SuddenLink Communications Vice President of Operations Dan Spoelman (center) celebrated the rebranding of NPG Cable with town councilors, staff and supporters in attendance. SuddenLink took over NPG in April and has been working to add new features and improve customer service.
Photo by Pia Wyer.
Nobody likes spotty Internet service or their cable cutting out.
Payson’s newest cable provider, SuddenLink, says with increased bandwidth and infrastructure improvements, that could soon be a thing of the past.
In April, SuddenLink acquired NPG Cable from News-Press and Gazette Co. for $350 million.
Since acquisition, SuddenLink, the seventh largest cable provider in the country, says it has worked to increase the speed of Internet services.
At a July 21 ribbon cutting, Vice President of Operations Dan Spoelman announced download speeds have improved 50 to 67 percent, the fastest residential Internet service in Payson.
“The faster Internet speeds are a first step in a capital investment program that soon will bring even faster Internet speeds, more high-definition (HD) TV channels and video on demand,” according to a press release.
Existing customers will automatically get these new speeds.
SuddenLink plans to spend approximately $10 million this year to add new services to former NPG systems in Arizona and California.
Customers can expect to see more high definition channels, new telephone service features and video on-demand.
Spoelman made the announcements at a ceremony to celebrate rebranding the company’s offices and vehicles with SuddenLink’s colors at 632 N. Beeline Highway.
Beyond infrastructure improvements, Spoelman said SuddenLink is committed to helping the community by working with local nonprofit organizations.
Payson Councilors Su Connell and Ed Blair, along with Town Manager Debra Galbraith, applauded SuddenLink’s efforts to work with the community.
Customers trying to reach SuddenLink can call the same toll-free number, (800) 896-5701, they used to call NPG, and can visit the same store they visited in the past for cable service needs.
Bills printed July 20 or later will be branded SuddenLink.