Fixing E-Mail Problems Was A Three-Day Joyride


Suddenly. Very suddenly.

One minute my NPG (now taken over by Suddenlink) e-mail was working just fine. Then, suddenly last week — poof! No more e-mail service.

No ability to send or receive e-mails. And this after my call to Suddenlink three weeks prior, receiving reassurance that my account was all set to handle the big changeover that was looming ahead.

What a three-day joyride it was trying to get through to a live Suddenlink tech to resolve my e-mail dilemma. When Suddenlink’s main number wasn’t buzzing with busyness, I was on hold for hours on end, listening to the company’s often repeated message — “Suddenlink — just keeps on getting better!”

Realizing I wasn’t going to get anywhere trying to reach technical help by phone, I suddenly had an idea — why not head down to the Suddenlink office and have the folks there help me out.

Well, you can probably guess that I didn’t walk into an empty Suddenlink office. And the customers weren’t there to pay a social call.

Receptionists Chris and Audrey were their usual pleasant and empathetic selves, but clearly frustrated, too, as they explained that they, too, weren’t able to get through to the home office.

But on the way back home, I suddenly came up with what would turn out to be a great idea. Why not set my alarm for 2 a.m. and try calling the Suddenlink tech support number then.

By golly, it worked. After a short 10 minutes on hold, an honest-to-goodness live tech staff worker walked me through the procedure to re-establish my e-mail service. Suddenly, I was a happy Suddenlink camper again.


DJ Craig photo

This week’s music trivia question is: Can you name the R&B-pop singer who recorded the 1985 top-5 hit “Suddenly?”

This artist was born Leslie Sebastian Charles in 1950 in Trinidad and raised in England. On the strength of his hits “When The Going Gets Tough, The Tough Get Going,” “Love Zone” and “There’ll Be Sad Songs,” he was selected as Billboard’s 1986 No. 1 Hot 100 artist. This artist also recorded the No. 1 hits “Get Out Of My Dreams, Get Into My Car” and “Caribbean Queen,” for which he earned the Grammy Award for Top Male Vocal of 1984.

Was this “Suddenly” singer A) Johnny Rivers, B) Billy Ocean, C) Garth Brooks, or D) George Strait? (Did you notice that each of these artists has a last name that is a body of water?)

If you’re the sixth caller this week and have the correct answer, you’ll win a complimentary haircut from Stacey Dixon. Stacey cut hair for five years at the Payson Barber Shop before moving out of state a year ago. She’d like everyone to know that she’s back in town and clipping away at JJ’s Barber Shop, which opened just a couple of months ago and is located in the Bashas’ Shopping Center.

Now, let’s check out how we did with last week’s music trivia question, which was: Can you name the sisters group who in the early World War II years sang the “apple” hits “I’ll Be With You In Apple Blossom Time” and “Don’t Sit Under The Apple Tree With Anyone Else But Me?” Was this popular and fun-loving group A) The Andrews Sisters, B) The Lennon Sisters, C) The McGuire Sisters, or D) the Pointer Sisters?

The correct answer was the Andrews Sisters — Patty, Maxene and Laverne.

Congratulations to this past week’s music trivia winner, Agnes Cowell, who won for her second time and took home two tickets to this past Tuesday’s Shangri-La Chinese Acrobats concert, courtesy of the Tonto Community Concert Association.

Lastly, the latest pictures I’ve added to my Web site are from last week’s Rim Country Middle School dance. The after-school luau dance was a “Blue Hawaii” good time for all the students. And, I’m happy to say, the kids were 100 percent well-behaved!

Have a nice week ahead.

— DJ Craig

Phone: 468-1482

Web site:


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