Finding the right provider of in-home care — whether short or long term — can make all the difference in the mental, emotional and physical health of the patient and their family. But there’s more to consider than just checking the certification of the providers.
You have a right to expect certain standards of behavior from both the individual caregiver and the company for which the caregiver works. You also have certain responsibilities. Here are things to consider when making your decision:
You have the right to courteous and respectful care providers.
You have the right to prompt and reliable services.
You have a right to receive services under a code of confidentiality.
You have the right to express concerns and present questions regarding care.
You have the right to comprehensive and capable care.
You have the right to dispute your billing statement and have discrepancies resolved.
You have the responsibility to communicate with your care provider regarding your needs.
You have the responsibility to relay any concerns or questions to the company providing the care for prompt attention.
You have the responsibility to treat your care provider with the same respect and dignity that you wish to receive.
You have the responsibility to relay any schedule or need changes to the company and care provider immediately.
You have the responsibility to notify the company and care provider of any inconsistencies in your care.
The quality of the care you receive is a collaborative effort between you and your care provider. Open communication is the key to receiving the kind of care you expect and for which you are paying.
Care providers are not certified in Arizona, but there are steps you can take if you feel your care is substandard. First, report any concerns to the care provider’s supervisor. If you are not satisfied with the answer or action taken, talk to the general manager or owner of the company.
Ask your doctor if you are uncertain about the type of care you are receiving. If doctor’s orders are not clear to you, the patient or the care provider, they should be clarified. Your physician can tell you if a care provider is behaving appropriately and in accordance with instructions.
And finally, if you still have concerns, report them to the Better Business Bureau in your area. Before hiring the care provider, you should have already checked with the BBB for any complaints, but the organization will also follow up on new complaints.
Article submitted by Dee Redfield of The Caring Presence, a care provider in Payson and the Rim Country.