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Sgt. Dean Faust

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Negotiating a crisis is a wild ride

Finding the right hook can make a difference

Imagine driving down the street at top speed, weaving in and out of traffic, lights and sirens blazing — your senses are heightened and your heart beats wildly, it’s an adrenaline rush. Being a crisis negotiator is like that, except the adrenaline flows for hours as you think of anything you can say or do to diffuse a situation and prevent someone from taking their life.

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